Refund & Cancellation Policy

Single evaluation — ₹99

An evaluation is delivered immediately and cannot be returned once you have read it. For that reason a single evaluation is not refundable once it has been delivered. We show this before you pay so there is no surprise afterwards.

We will refund in full if:

• you were charged but never received the evaluation;
• the service failed or returned an unusable result;
• you were charged more than once for the same purchase.

An unused credit stays on your account and does not expire.

Prep subscription — ₹399 per month

You can cancel at any time. Cancelling stops the next renewal; your access continues to the end of the month you have already paid for.

We do not refund part of a month. If you cancel on day 20, you keep access for the remaining 10 days and are not charged again.

We will refund a subscription payment in full if:

• you were charged after cancelling;
• you were charged twice for the same period;
• the service was unavailable for an extended period during that month.

How to cancel

Email engage@pernicia.in from the address on your account and we will cancel the renewal and confirm by reply. Cancelling does not delete your account or your history — ask separately if you want that too.

How to request a refund

Email engage@pernicia.in within 7 days of the charge, from the address on your account, with the date and amount. We will respond within 3 working days.

Approved refunds are issued to the original payment method through Razorpay. Banks typically take 5–7 working days to show the credit; that part is outside our control.

Chargebacks

Please contact us before raising a dispute with your bank. We would rather sort a genuine problem out directly, and it is faster for you than a chargeback.

Pricing

Prices are in Indian Rupees. If we change prices, existing subscribers are told before the change applies to them.